NASA NCAPS CONTRACT
NCAPS will integrate, standardize, and transform NASA’s IT services in support of NASA’s One NASA enterprise model and the CIO organizational transformation, and will be critical in consolidating the scope of NASA's CIO application and platform services at NASA Centers, IT Programs, and the NASA Shared Services Center (NSSC). The NCAPS program will support the OCIO Application Division transformation into the Application and Platform Service (APS) Line with agile based service delivery and IT Infrastructure Library (ITIL) based service management practices.
NCAPS SCOPE
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Operations, maintenance, enhancement and end-user support for Center and Agency applications, mobile apps, websites, and information systems.
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Providing platform applications support services for SAP, Salesforce, ServiceNow, O365, SharePoint, etc.
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Providing IT systems engineering, modernization, management, and operations support services.
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Providing information and data analytics services, including data science, big data and advanced analytics, artificial intelligence, machine learning methods and practices.
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Providing Digital Transformation automation support services (Artificial Intelligence / Machine Learning / Robotic Process Automation / Chat Bots) and emerging technologies.
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Providing expertise in Agile and scaling agile frameworks.
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Providing full-system life cycle and process execution support for new and existing application capabilities.
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Continuing review of NASA's legacy applications, for recommendation to deprecate, upgrade, replace, or rationalization/consolidation for efficiency, cost, and modernization.
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Relationship management between contractor, OCIO service lines, customers, and other stakeholders.
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Supporting, developing and maintaining enterprise IT governance, policies, and processes.
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Brokering of cloud services including platform as a service (PaaS) to NASA customers for development and maintenance of cloud-based applications.
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Providing integration services, including integration architecture, service-oriented architecture, web services, and technical integration support.